Kwiki Privacy Notice

1. About this Notice

This Privacy Notice provides detailed information on how Kwiki collects, uses, and processes your personal data when you visit our website or use our mobile applications. It explains what we do with your personal data, how we keep it secure, and the rights you have concerning your personal data.

2. Who We Are

Kwiki is a leading e-commerce platform, comprising our marketplace, which connects sellers with consumers, our logistics service, which facilitates the shipment and delivery of packages, and our payment service, which enables transactions among participants in selected markets.

This website and/or mobile app is operated by a member of the Bitmuk group of companies, the ultimate holding company of which is Bitmuk Technologies LTD. Information about our subsidiaries can be found on our website. The subsidiary relevant to this website and/or mobile app controls any personal data provided or collected by Kwiki.

3. The Data We Collect About You

Personal data refers to any information that can be used to identify a specific individual, directly or indirectly. We collect your personal data to provide tailored products and services and to analyze and continually improve our offerings. We may collect, use, store, and transfer different kinds of personal data for marketing and data optimization purposes. Kwiki also uses Google Digital Marketing to propose targeted offers for certain products and services to our customers.

Personal Data You Provide to Us:

• Identity Data: Name, date of birth, age or age range, gender, and online registration information (such as passwords and other authentication information).
• Contact Data: Postal addresses, phone numbers, and email addresses.
• Biometric Data: Data for authentication and security purposes.
• Delivery Address: Address where orders are to be delivered.
• Financial Data: Payment information, including credit card details and billing address.
• Survey Data: Responses to customer satisfaction surveys or market research, competition entries/submissions, and marketing preferences.

Personal Data We Automatically Collect or Obtain from Third Parties:

• Device Information: Information about your device, operating system, browser, and IP address, as well as unique identifiers associated with your device.
• Usage Data: Information about your interactions with the Kwiki marketplace, including searches, views, downloads, and purchases.
• Third-Party Information: Data from our carriers, payment service providers, merchants/brands, and advertising service providers, including your social media user name or ID, profile photo, and other social media profile information (such as number of followers).

4. Cookies and Other Identifiers

Cookies are small files of letters and numbers that we place on your computer, mobile phone, or tablet if you agree. Cookies allow us to distinguish you from other users of our website and mobile applications, providing you with an enhanced browsing experience. For more information about cookies and how we use them.

5. How We Use Your Personal Data

We use your personal data to:

• Register You as a New Customer: Create and manage your account.
• Process and Deliver Your Orders: Handle payment information, delivery details, and order confirmations.
• Manage Your Relationship with Us: Provide customer support, manage your preferences, and communicate with you.
• Enable Participation in Promotions, Competitions, and Surveys: Facilitate your involvement in these activities.
• Improve Our Website, Applications, Products, and Services: Analyze usage data to enhance user experience and optimize our offerings.
• Recommend/Advertise Products or Services: Suggest products or services that may interest you based on your preferences and behavior.
• Enable Access to Partner Products and Services: Provide access to offerings from our partners and vendors.
• Comply with Legal Obligations: Verify your identity, prevent fraud, and comply with applicable laws and regulations.

6. Legal Basis for Processing Personal Data

We will only process your personal data where we have a legal basis to do so. The legal basis will depend on the purposes for which we have collected and used your personal data. These bases include:

• Consent: When you have provided your consent for specific purposes, such as receiving marketing communications. You can withdraw your consent at any time.
• Legitimate Business Interests: For understanding customers, promoting services, and operating effectively, as long as it does not unduly affect your privacy and rights.
• Performance of a Contract: When we need to process your data to fulfill a contract with you, such as processing an order.
• Compliance with Law: When we need to use your data to comply with legal obligations.

7. How We Share Your Personal Data

We may share your personal data with third parties for various purposes:

• Sale of Products and Services: To deliver products and services purchased on our marketplace.
• Third-Party Service Providers: To perform functions on our behalf, such as order fulfillment, data analysis, marketing assistance, payment processing, and customer service.
• Business Transfers: In the event of business development activities, customer information may be transferred as part of business assets.
• Fraud and Abuse Detection: To protect against fraud and reduce credit risk, in compliance with applicable laws.

When sharing your data, we require third parties to agree to use your data in accordance with this Privacy Notice, our Privacy Policy, and applicable laws. They are only permitted to process your data for specified purposes and according to our instructions.

8. Data Retention

We will ensure that your personal data is processed for the minimum period necessary for the purposes outlined in this notice. Your data may be retained for as long as:

• We maintain an ongoing relationship with you to improve your experience and communicate with you.
• Your data is necessary for the purposes set out in this Privacy Notice, with a valid legal basis.
• Any applicable limitation period is in effect (i.e., the period during which a legal claim could be brought against us).

We will regularly review the personal data we hold and delete it securely, or anonymize it when there is no longer a legal, business, or consumer need for retention.

9. Your Legal Rights

It is crucial that the personal data we hold about you is accurate and current. Please inform us of any changes during your relationship with us. Under certain circumstances, you have the following rights under data protection laws:

• Access: The right to access your personal data.
• Correction: The right to correct inaccurate or incomplete data.
• Erasure: The right to request deletion of your data.
• Objection: The right to object to the processing of your data.
• Restriction: The right to restrict processing of your data.
• Data Portability: The right to request transfer of your data to a third party.
• Opt-out: The right to unsubscribe from our communications.

You can exercise these rights by closing your account or contacting us at legal@kwiki.store. We may refuse unreasonable requests or those that fail to provide necessary identity verification.

10. Data Controllers & Contact

If you have questions or concerns about Kwiki’s Privacy Notice, or wish to exercise your legal rights regarding your personal data, please contact our Data Privacy Officer at legal@kwiki.store. We will investigate complaints and respond to substantiated concerns within prescribed timelines.