Refund Policy: Your Satisfaction, Our Commitment

At Kwiki, we prioritize your satisfaction, and our refund policy reflects our dedication to ensuring a seamless and enjoyable experience with every delivery. Here's what you need to know:

1. Customer-Centric Approach: We understand that circumstances may arise, and your happiness is our top priority. If you're not satisfied with your delivery, contact our customer support team within 5 working days of receiving your order, and we'll work swiftly to address your concerns.

2. Eligibility: Refund eligibility varies based on the nature of the product or service. Perishable items, such as food, may be eligible for a refund or replacement if they don't meet our quality standards. Non-perishable items, parcels, pharmacy products, and e-shop purchases are subject to different criteria, as outlined in our detailed policy.

3. How to Request a Refund: Reach out to our customer support team via [contact details] with your order number and a brief description of the issue. We'll guide you through the process and work to resolve the matter promptly.

4. Timely Resolution: We understand the importance of timely solutions. Our team is committed to reviewing refund requests promptly and providing resolutions within 5 working days.

5. Transparency and Communication: Throughout the refund process, we maintain open communication with you. You'll be informed of the status of your request, and our team will be available to address any questions or concerns you may have.

6. Exceptions: Some situations may require special consideration. Our customer support team is here to listen and find fair solutions, ensuring that you feel heard and valued.

7. Continuous Improvement: Your feedback matters. Every refund request is an opportunity for us to learn and enhance our services. Your insights contribute to our commitment to continuous improvement.

At Kwiki, we stand by the quality of our deliveries and the satisfaction of our customers. If you ever encounter an issue, we're here to make it right. Thank you for choosing Kwiki, where your happiness is our priority.